They were not busy at all. The tuna was delicious....however, the bread was tough and the ends of the bread were hard as a rock! Definitely my last trip to this location. The time before was the same way. I told the guy working and he just looked at me without saying a word. Penn Station is way better and only a little more in price. If Jimmy John's wants to refer to their hard, tough bread as Gourmet, then they need to look up the word Gourmet in a dictionary.
**Just opened our sandwiches, neither were cut in half as specified on the order.
Was here about a month ago. I'm a big fan a Jimmy John's. And sevice is almost always "freaky fast." However at this location, service was extremely slow, with only one employee taking orders and making the sandwiches while, the other was leaning against on a wall on their phone. I rarely write reviews, however the service when i was there was unacceptable for a business prides itself on being "freaky fast."
Much improved service. The sandwiches are fresher than other locations.
I've waited over 45 minutes for delivery the past three times I've ordered from here. Each time this has happened I've called to confirm that they didn't just forget about my order, only to be told that "they've never seen the store this busy." They've told me the exact same story every single time I've called.
Not really sure how waiting over an hour and a half for delivery works into their "Freaky Fast" slogan. Called the store after waiting 45 minutes only to be told that their delivery driver had just returned from a previous delivery and it would be another 30 minutes before our order was delivered. We live 5 minutes away tops. Once the order arrived it was missing the chips, so I drove to your location, which only took me 4 minutes and 51 seconds(timed.) Walking into the store the first thing I noticed was all of your employees doing nothing. This hardly fits the description I was given over the phone about this being the busiest day they've had in a long time. So i gathered my already paid for chips and left. Please feel free to have management/owner contact me at their earliest convenience.
Jimmy John S is a US Meal Delivery based in Highland Heights, Kentucky. Jimmy John S is located at 2521 Wilson Rd, Highland Heights, KY 41076, USA.
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